Summary: Have you found yourself with a dead battery and suspect your dashcam is the culprit?
Every continuous or hardwire kit has a protection device to ensure that your car's battery does not drain when you use the parking mode on your dashcam. This protection cuts off power to the dashcam if the battery falls below a certain voltage. This voltage is fixed in most power supplies (e.g. 11.6V) and adjustable in some (e.g. between 11.8V and 12.4V).
If it does happen that you cannot start the car after it has been parked for a while, it is important to check whether this is due to the power supply or to the car. To do this, you need to measure the voltage of the battery. There could be two things going on:
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Voltage battery is lower than set value
In this case, the power supply is probably faulty and should be replaced.
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Battery voltage is the same or higher than set voltage
In this case, the power supply is probably working properly but the problem is that the set voltage is apparently too low to start the car. Try - if the voltage is adjustable - to set the voltage higher so that the current is cut earlier. If the voltage cannot be set, it is wise to get another type of power supply (and possibly dashcam) or to stop using the parking mode.
Still need help? Contact our support team and include your order number (if applicable), dashcam brand/model, and a photo/video of the issue.