Summary: Clarifies what is refunded after a return, including product price, shipping fees, and exceptions.
What is usually refunded?
For an eligible return, we typically refund:
- the price paid for the returned product(s)
Shipping costs
Shipping fees depend on your order and the store’s return terms:
- If your order had free shipping (for example, above a free-shipping threshold), there may be no shipping fee to refund.
- If you paid extra for an upgraded shipping method, the refundable part may differ.
Return shipping
Where “free returns” apply, return shipping is typically covered for eligible returns that follow the return process. If a return is outside the policy (for example: missing parts or damaged due to poor packaging), return shipping costs may not be covered.
Non-refundable items or deductions
Depending on local rules and the product category, certain items may have return restrictions. If an item is returned incomplete or damaged, a deduction may apply.
Still need help? Contact us with your order number and we’ll clarify what will be refunded in your specific case.