Summary: What happens after we confirm a warranty case: inspection, repair/replacement decisions, and communication.
After we receive your product
Once your parcel arrives (or once troubleshooting confirms the issue), we do an assessment to determine the best solution.
Possible outcomes
- Repair: if the issue is repairable and parts are available.
- Replacement: if repair is not practical or the product is replaced under warranty.
- Alternative solution: in rare cases, we may offer an equivalent model if the original is discontinued.
Timing
Warranty handling time depends on the product type, brand, and parts availability. We aim to keep you updated throughout the process.
What we may ask for
- photos/video of the issue
- confirmation of firmware version and settings
- details of your power setup and SD card
Still need help? Contact us with your order number and we can confirm where your case is in the process.