Summary: The fastest way to exchange a product and how to avoid compatibility mistakes (dashcams, hardwire kits, SD cards).
How exchanges usually work
To make exchanges fast and reliable, we typically handle them as:
- Return the original item, and
- Place a new order for the correct item
This avoids waiting for the returned parcel to arrive before the correct item can be shipped (especially during busy periods).
Recommended process
- Contact us (or start a return) with your order number and the item you want to exchange.
- We confirm the correct replacement product (if needed).
- Place a new order for the correct item.
- Return the incorrect item following the return instructions.
Common exchange reasons
- Need front + rear instead of front-only
- Need a hardwire kit for parking mode
- Ordered an SD card with too little capacity
- Mount type doesn’t fit your windshield/dash
Still need help? Send us the product links or model names and we’ll confirm what you need before you reorder.