Summary: Eligibility rules for Allcam’s return window and what “free returns” means in practice.
Return window
Many Allcam country stores offer a 60‑day return period (trial period) for most products. The exact return period and conditions shown on the store where you ordered apply to your purchase.
General eligibility (typical requirements)
- The return request is made within the return window.
- The product is returned in a condition suitable for inspection and resale (as applicable).
- All parts are included: cables, mounts, manuals, and accessories originally supplied.
- The product is packed securely to avoid damage in transit.
“Free returns” – what it usually means
Where free returns are offered, you will receive a return method/label or instructions that do not require you to pay return shipping for an eligible return. If your return is ineligible (for example: missing parts or damage), shipping costs may not be covered.
Tip before returning
If you are returning due to a technical issue, contact us first. Many problems can be solved quickly (settings, SD card formatting, cable issues), which saves time.
Still need help? Contact us with your order number and the reason for return, and we’ll guide you through the next step.