Summary: What condition returned items must be in, what to include in the box, and examples of returns that may be refused.
Return condition requirements (general)
To qualify for a refund, returned items typically must be:
- complete (all parts, cables, mounts, manuals, and included accessories)
- undamaged (no cracks, broken connectors, or water damage)
- properly packed to prevent damage during return shipping
Examples of issues that can affect your refund
- Missing parts: mounts, cables, adhesive pads, or other included accessories.
- Physical damage: scratches, broken ports, cut cables, or signs of incorrect installation.
- Heavy use: excessive wear beyond reasonable testing.
- Serial number removed/altered or products returned without identification.
Exceptions
Some products can have additional return restrictions (for example: sealed accessories or items where packaging integrity matters). The exact exceptions and conditions are listed on the Returns page of the store where you purchased.
If you’re unsure
Contact us before sending the return. If you share a photo of the product condition and the contents you plan to return, we can advise whether anything is missing.
Still need help? Contact us with your order number and we’ll help you avoid return delays.