Summary: The fastest ways to reach Allcam support and what information to include so we can help quickly.
How to contact us
You can reach Allcam via the support channels listed on our Contact page (email and, where available, phone or WhatsApp).
Include this information (it speeds everything up)
- Order number (from your confirmation email)
- Dashcam brand + model (for example: Viofo, AZDome, Garmin, BlackVue, Nanocam, INNOVV)
- Your issue in one sentence (for example: “rear camera not detected”)
- What you already tried (format SD card, changed cable, reset settings, etc.)
- Photos or short video of the setup and the screen/app error (if relevant)
Common topics we can help with
- Choosing the right dashcam for your vehicle
- Installation and hardwiring questions
- App/Wi‑Fi connection issues
- Returns and warranty claims
- Shipping and delivery questions
Tip: one conversation per issue
If possible, keep all information about one issue in a single email or message thread. It helps us follow the timeline and reduces back‑and‑forth.
Still need help? Contact us and include the details above—we’ll take it from there.